Top Signs It’s Time To Switch Propane Companies

Some instances can lead home propane suppliers to decline and fail to deliver their clients’ needs dependably. Other propane companies might provide the same adequate service, but their rates might have increased significantly. You might notice some of the signs listed below. If so, it might be time to look for a different propane delivery company.

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Top Signs It’s Time To Switch To Another Propane Delivery Company

This article discusses a few of the telltale signs that mean it is time to switch propane companies.

Excessive Fees

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A few propane companies continue to increase their prices for deliveries, equipment upkeep, tank leasing, and other services. Although a provider might have the lowest fuel rates, the fees can crank up the total cost to a comparatively high sum. Consider switching to a different company if the charges increase over and over again or they have additional types of fees.

A propane company should let you purchase a fuel tank if you want to. Owning a fuel tank means you don’t have to pay rental fees. You only need equipment upkeep. You don’t have to schedule tank removal or replacement should you switch to another propane supplier. Ownership is ideal for homeowners who can afford the initial cost and have no plans to move anytime soon.

Unfortunately, several companies utilize excessive fees as a means to discourage their clients from leaving. For instance, they might try to charge a large sum to cancel or remove the tank. This only proves that the company’s business model depends on overcharging customers instead of reliably meeting their needs.

Consider switching to a different supplier when a company has hidden fees. Fees and other pricing should be transparent. This means that you should see a list of the specific charges before you sign with the company. It is unethical to attract customers by offering a low price only to compensate for it with undisclosed additional fees to the bill.

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No Discounts

It isn’t a good sign if a company doesn’t offer any discounts to their loyal customers. Propane suppliers should reward clients for things such as buying several fuel types or services. Don’t forget to inquire about discounts. In some cases, they are in place, but they aren’t advertised on a company’s website or marketing materials.

Propane Delivery Issues

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The truck should arrive at your home within a reasonable time frame when you request a propane delivery. A dependable propane company will not allow your home to run out of fuel. An occasional delay or mistake can be forgivable. However, it is time to switch companies when this happens frequently.

Slow Response

When you have a system problem that results in your household being without heat or hot water, you should receive quick assistance. A company that only has a few technicians or an office location that’s too far from you might have a slow response. This can result in discomfort and inconveniences around your home, making this a compelling reason to switch propane providers.

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Poor Communication

You shouldn’t have to listen to voicemail recordings, continuous ringing, or busy signals whenever you call your propane supplier. It is also a negative sign when someone answers the call but provides you with contradictory or vague details regarding deliveries. A propane provider should have clear communication among their customers, technicians, and office staff.


The firm should supply your home’s specific needs instead of convincing you that one solution fits all. They should also provide various propane delivery options, propane tanks with different capacities, and financing plans. The best propane companies also let their customers schedule one-time, periodic, or automatic propane deliveries.

Limited Services

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Having a company that only delivers propane means you have to find another company when you need other services, such as HVAC unit installation, tune-ups, air conditioning repairs, or delivery of different types of fuel. This will most likely take longer, and you won’t get discounts for purchasing several services from one company. Consider switching to a company that offers a range of services to achieve maximum convenience.


If another company buys your propane provider, look carefully for any signs of change. This situation doesn’t always happen, but a bigger company might mean increased rates or they stop responding as fast. Large firms are likely to be less concerned about individual customers compared to small local businesses.

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No Upkeep

A propane provider that doesn’t maintain fuel tanks can lead to tank disrepair. Deteriorating equipment can pose a risk to your safety and cause damages to your home. It is recommended that the same company refills and maintains your tank. This way, you save money and time. You don’t need to schedule and pay two different companies to visit your home.

In addition, it is more convenient to hire a fuel delivery company that’s also equipped with the right tools and expertise to maintain all propane equipment in your home. This includes appliances, lines, water heater, and other propane-powered heating units.

Office Closure

It might point to what’s to come if your current propane supplier shuts down the nearest business location but continues to serve the area. The company might become reluctant to deliver fuel to homeowners with relatively small tanks. It might only become willing to provide highly profitable services in the future.


Strongly think about switching if the propane provider threatens to remove your tank or stop service when you voice out your concerns. Businesses should work hard to satisfy customers rather than pressure them to stay. You might experience a temporary interruption. However, when using propane heat, it is better than putting up with excessive fees and poor service for the coming years.

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Consider switching to Tevis Energy if you see one or more of these problematic things with your current propane provider. We have been in business for almost five decades in Central Maryland and southern Pennsylvania. Rest assured, we offer prompt deliveries and a wide range of other HVAC services.

Call Tevis Energy For Reliable Propane Services

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For all your reliable propane delivery service needs in Central Maryland and southern Pennsylvania, do not hesitate to call Tevis Energy. We provide top-notch fuel deliveries that are quick, friendly, and affordable.

Rest assured, you are in good hands with Tevis Energy. We provide unbeatable service at all times.

Contact us today to learn more about our different delivery plans and financing options.

We also provide a comprehensive range of HVAC services for assured efficiency and home comfort. Among some of the services we provide are furnace repairs, heater tune-ups, and HVAC installation among many other things. Call us today!

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