Propane Frequently Asked Questions

We deliver and service propane in Central Maryland and Southern Pennsylvania.

Automatic propane delivery offers several benefits:

• $.05 per gallon discount: Enjoy a discount on top of our competitive heating oil prices and any senior or military discounts you may qualify for.
• No-Run-Out Guarantee: If you lose primary heat due to a scheduling error on our part, we will credit your account $50 and provide 24/7 emergency delivery service.
• Price Protection Option: Enroll in our price protection plan to stabilize your propane costs.
• Convenience: No need to make phone calls or place orders; we handle everything for you.
• Peace of Mind: Never worry about running out of propane, especially during winter storms.

Signing up for automatic propane delivery is easy! Simply call us at (410) 876-6800 or contact us online. Our team will set up your account and begin monitoring your propane usage to ensure timely deliveries.

There are many different factors that are unique to each customer when it comes to propane usage. For heating purposes, the size of the house, the average temperature maintained throughout the day, how well the house is, and the efficiency of the furnace all affect how much propane is used. For other uses, such as hot water tanks, and cooking stoves, the amount of use and type of heater/stove play a big role. Below is an average yearly usage in gallons for a family of four in an average-sized home.

Propane tanks installed underground have an average life expectancy of 20 to 30 years. Soil type and whether the tank was installed properly are the main factors in determining the tank's life expectancy. To protect your underground tank, we offer Cathodic Protection.

Here at Tevis Propane, we have three tools to ensure you will not run out of propane.

1. Degree day – A degree day is a numerical value of how warm or cool the weather is overall. The colder the day, the higher the value.
2. K-Factor – When you get a delivery, our system records the actual degree day on which your delivery was made. Then, at your next delivery, our system records the degree day again, but this time, it’s also looking back to the previous delivery to see how many degree days have passed between the two deliveries. Our system then divides the number of degree days passed in the time frame by the gallons delivered. This is called a K-Factor.
3. Echo—When your propane delivery schedule is unpredictable due to your sporadic consumption, there is a solution. Our tank monitor system ensures you never run out of product before your next propane delivery. No two customers' propane consumption is the same. Using the ECHO wireless monitoring system allows us to serve you on an individual basis.

While we strive to ensure you never run out of propane, if you do experience a run-out due to a scheduling error on our part, we offer a No-Run-Out Guarantee. This means we will credit your account $50 and provide our 24/7 emergency delivery service to refill your tank as quickly as possible.

When we install a propane tank at your home, you have a couple options for tank ownership. You can either lease the tank from Tevis Energy, or you can choose to buy-out and own the tank yourself.

Leasing the tank is like having an insurance policy on the tank and its regulators. We’ll cover the maintenance costs that naturally occur in the life cycle of a propane tank, including tank recertifications. One year’s lease amount is usually less expensive than one service call on an owned tank.

If you decide to own your tank, you can purchase it in full. We will still repair any tank damages, but we will charge for the services, as it is now your tank. Most underground tanks are purchased by the customer. Tank owners must pay to have their tank requalified 12 years after the manufacture date, and every 5 years after that.

Our advanced tank monitoring system uses a secure cellular connection to transmit data about your propane levels to Tevis Energy. When your propane levels drop below a predetermined threshold, we receive timely alerts, ensuring that we can schedule a delivery before you run out.

The benefits include:

• No run-out guarantee: You will receive a $50 credit if we fail to deliver propane on time.
• Free repairs: The monitoring system is maintained at no extra cost to you.
• Convenient monitoring: Check your tank's fuel level anytime from your phone.
• Tailored delivery schedules: We customize your delivery schedule based on your unique propane usage patterns.

Our monitoring system predicts your propane needs by analyzing data, including anticipated weather changes. This ensures that refills are scheduled proactively, so you never have to worry about running out of propane.